Terms of Service

Effective date: April 2, 2026

1. Agreement

These Terms of Service (“Terms”) are a legally binding agreement between you (“Operator,” “you,” or “your”) and JK Creative LLC, a Washington State limited liability company (“JK Creative,” “we,” “us,” or “our”), operating the Session for Business platform at business.jkcreative.store.

By accessing or using Session for Business, you agree to be bound by these Terms. If you do not agree, do not use the service.

2. Service Description

Session for Business is a configuration-driven customer relationship management (CRM) platform designed for small business operators. The platform enables operators to manage clients, appointments, team members, and business workflows through a web-based application.

The platform is provided as Software-as-a-Service (SaaS). Features, layouts, and workflows are configured per operator account. Custom development work beyond standard configuration is available as a separate billable engagement (see Section 6).

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when setting up your account and keep that information current.

You must notify us immediately at support@jkcreative.store if you suspect unauthorized access to your account.

4. Operator and Team Users

The “Operator” is the individual or business entity that subscribes to Session for Business and is responsible for billing. “Team Users” are individuals granted access to the platform by the Operator.

The Operator is solely responsible for:

  • All actions taken by Team Users within the platform
  • Ensuring Team Users comply with these Terms
  • Managing Team User access, including promptly revoking access for individuals who are no longer authorized
  • Any data entered, modified, or deleted by Team Users

JK Creative is not responsible for disputes between Operators and their Team Users.

5. Subscriptions and Billing

Session for Business is offered on a monthly subscription basis at the following tiers:

  • Studio: $350 per month
  • Facility: $700 per month
  • Complex: $1,000 per month

All payments are processed through Square. By subscribing, you authorize JK Creative to charge your payment method on a recurring monthly basis until you cancel.

Auto-renewal disclosure (RCW 19.230): Your subscription will automatically renew each month at the then-current rate unless you cancel before the next billing date. You may cancel at any time, and cancellation will take effect at the end of your current billing period. We will not charge you for any period after cancellation takes effect.

We reserve the right to change pricing with at least 30 days' written notice. Continued use after a price change constitutes acceptance of the new pricing.

If a payment fails, we will attempt to retry. If retries are exhausted, your account may be suspended until payment is resolved.

6. Custom Development Work

JK Creative offers custom development services for Session for Business at a rate of $150 to $200 per hour, with a minimum engagement of 4 hours.

All custom work requires a separate Statement of Work (SOW) signed by both parties before work begins. The SOW will specify scope, timeline, deliverables, and total estimated cost. Work performed outside the scope of an existing SOW requires a new or amended SOW.

Custom development fees are billed separately from your subscription and are non-refundable once work has commenced unless otherwise stated in the SOW.

7. Cancellation and Refunds

You may cancel your subscription at any time by contacting us at support@jkcreative.store. Cancellation takes effect at the end of your current billing period. No refunds are issued for partial months.

Upon cancellation, your access to the platform will be terminated at the end of the paid period. You may request an export of your CRM data before your access ends. We will retain your data for 30 days after cancellation to allow for data export requests, after which it will be permanently deleted.

8. Acceptable Use

You must not:

  • Use the platform for any unlawful purpose or in violation of any applicable law or regulation
  • Attempt to reverse-engineer, decompile, or extract source code from the platform
  • Interfere with or disrupt the platform, servers, or networks connected to it
  • Transmit malware, viruses, or any code designed to damage or gain unauthorized access to any system
  • Share your account credentials with unauthorized individuals
  • Use the platform to store or transmit content that is illegal, defamatory, harassing, or infringes on third-party rights
  • Exceed reasonable usage limits or use the platform in a way that degrades performance for other users

We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice depending on the severity of the violation.

9. Your Data

You retain ownership of all CRM data you and your Team Users enter into the platform, including client records, appointment data, deal information, and any other business data (“Your Data”).

By using the platform, you grant JK Creative a limited, non-exclusive, royalty-free license to access, process, store, and transmit Your Data solely for the purpose of providing the service to you. This license terminates when your account is deleted and Your Data is purged.

JK Creative will not sell, rent, or share Your Data with third parties except as necessary to provide the service (e.g., transmitting payment data to Square) or as required by law.

10. Intellectual Property

JK Creative retains all rights, title, and interest in and to the Session for Business platform, including all software, code, designs, documentation, workflows, configurations, and any improvements or modifications made to the platform.

Custom development work performed by JK Creative is owned by JK Creative unless the applicable Statement of Work explicitly states otherwise. Custom configurations, integrations, and features built for your account remain the intellectual property of JK Creative and may be used by JK Creative for other clients or products.

You may not copy, modify, distribute, sell, or lease any part of the platform or its underlying technology without our prior written consent.

11. Digital Millennium Copyright Act (DMCA)

JK Creative respects the intellectual property rights of others. If you believe that content on the platform infringes your copyright, you may submit a DMCA takedown notice to our designated agent in accordance with 17 U.S.C. § 512.

Your notice must include:

  • A physical or electronic signature of the copyright owner or authorized agent
  • Identification of the copyrighted work claimed to have been infringed
  • Identification of the material to be removed, with enough detail to locate it
  • Your contact information (name, address, telephone number, email)
  • A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
  • A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner

Send DMCA notices to: support@jkcreative.store

12. Disclaimer of Warranties

The platform is provided “as is” and “as available” without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

JK Creative does not warrant that the platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that any data stored on the platform will be preserved indefinitely or that backups will be available.

13. Not Business Advice

Session for Business is a software tool. It is not a business consulting service. Nothing in the platform, its documentation, or communications from JK Creative constitutes professional business, legal, financial, tax, or accounting advice.

You are solely responsible for your business decisions. JK Creative is not liable for any outcomes resulting from how you use the platform to manage your business, clients, or operations.

14. Limitation of Liability

To the fullest extent permitted by applicable law, neither JK Creative LLC nor any of its owners, members, managers, officers, employees, contractors, or agents shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind, including but not limited to:

  • Loss of revenue, profits, or business opportunities
  • Loss of data or CRM records
  • Cost of substitute services or procurement
  • Business interruption or downtime
  • Damage to reputation or goodwill
  • Any claims by third parties against you

This applies regardless of the legal theory under which the claim is brought — whether contract, tort, negligence, strict liability, or otherwise — and even if JK Creative has been advised of the possibility of such damages.

Aggregate liability cap: JK Creative's total cumulative liability to you for all claims arising out of or relating to these Terms or the service — regardless of the form of action — will not exceed the total fees you paid to JK Creative in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

15. Personal Liability Shield

Session for Business is operated by JK Creative LLC, a Washington State limited liability company. The individual members, managers, officers, employees, contractors, and agents of JK Creative LLC are not personally liable for any claims, damages, losses, or obligations arising from your use of the service.

Any liability is limited solely to JK Creative LLC as a business entity, subject to the caps described in Section 14 above. You agree not to bring any claim against any individual person associated with JK Creative LLC in their personal capacity. Any claim must be directed at JK Creative LLC as the business entity.

16. Indemnification

You agree to indemnify, defend, and hold harmless JK Creative LLC and its members, managers, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the platform
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your violation of any third-party rights, including intellectual property rights
  • Any data or content you or your Team Users enter into the platform
  • Any dispute between you and your clients, team members, or other third parties

17. Binding Arbitration and Class Action Waiver

Binding arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the service (“Dispute”) that cannot be resolved through informal negotiation within 30 days of written notice shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall take place in Washington State. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Small claims exception: Either party may bring an individual action in small claims court in Washington State if the claim qualifies.

Class action waiver: You and JK Creative agree that any Dispute will be resolved on an individual basis only. Neither party may bring a claim as a plaintiff or class member in any purported class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

30-day opt-out: You may opt out of this arbitration and class action waiver provision by sending written notice to support@jkcreative.store within 30 days of first accepting these Terms. Your notice must include your name, account identifier, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts located in Washington State.

18. Force Majeure

JK Creative shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, cyberattacks, third-party service outages (including Supabase, Square, or any hosting provider), or labor disputes.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law principles. Subject to the arbitration provision in Section 17, any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Washington State, and you consent to personal jurisdiction in those courts.

20. Washington State Consumer Protections

Washington Consumer Protection Act (RCW 19.86): Nothing in these Terms limits or waives any rights you may have under the Washington Consumer Protection Act, which prohibits unfair or deceptive acts or practices in trade or commerce and provides remedies including actual damages, treble damages, and attorneys' fees for qualifying violations.

Data breach notification (RCW 19.255.010): In the event of a security breach that compromises your personal data, JK Creative will notify affected users within 30 days of discovering the breach, consistent with Washington State law. Our notification will describe what data was affected, what we have done to contain it, and what steps you can take to protect yourself.

Washington State residents who believe their consumer protection rights have been violated may contact the Washington State Attorney General's Consumer Protection Division at 1-800-551-4636 or atg.wa.gov/consumer-protection.

21. Severability and Entire Agreement

Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire agreement: These Terms, together with our Privacy Policy and any applicable Statement of Work, constitute the entire agreement between you and JK Creative LLC regarding the service and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

22. Electronic Communications Consent

By using Session for Business, you consent to receive electronic communications from JK Creative, including account notifications, billing confirmations, service updates, and legal notices. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.).

23. Changes to These Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continuing to use the service after that date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must cancel your subscription before the changes take effect.

24. Contact

Questions about these Terms? Contact us at support@jkcreative.store

JK Creative LLC  |  Washington State, United States